Note: This is an archived page from the late Rob Kling's Home Page.
Click here to go to the new Rob Kling Center for Social Informatics home page.

Professor of Information Systems and Information Science
School of Library and Information Science
Adjunct Professor of Computer Science
Indiana University at Bloomington

Books

Computers and Politics: High Technology in American Local Governments (with J. Danziger, W. Dutton, and K. Kraemer) New York:Columbia University Press,  1982. 

Postsuburban California: The Transformation of Postwar  OrangeCounty, (with M. Poster and S. Olin) (editors) University of CaliforniaPress (1991). [Winner of the Thomas Athearn Award from the Western HistoricalSociety, 1992
A paperback edition with a new essay by the editors was issued in 1995.

Computerization and Controversy: Value Conflicts and Social Choices.(Edited, with Charles Dunlop). San Diego, Academic Press (1991). 

Computerization and Controversy: Value Conflicts and Social Choices.(2nd edition.). San Diego, Academic Press (1996). [Most of the materialsfor this book are new. It also includes over 120 pages of new articlesthat I have written about the major organizing themes.]

Building Online Communities in the Service of Learning. Editors:Sasha Barab & Rob Kling; James Gray.   Cambridge UniversityPress. (in process)
 

"Computing as Social Action: The Social Dynamics of Computing in ComplexOrganizations"  Advances in Computers, vol. 19 (pp. 250-327) (with W. Scacchi) New York, Academic Press 1980. 

"The Social and Institutional Meanings of Electronic Funds TransferSystems"  Chapter 15 (pp. 183-195). In  Kent Colton and KennethKraemer(eds.)  Computers and Banking:  Electronic Funds TransferSystems and Public  Policy ) Plenum Press, New York,  1980. 

"Social Issues and Impacts of Computing: A Survey of North AmericanResearch" pp. 148-199, In Ein International Vergleich, Uwe Kalben, FritzKruckeberg, and Jurgen Reese (eds.)  Gesellschlaftliche Auswirkender Informationstechnologie. Campus/Verlag,  Frankfurt/New York,1980. 

"The Web of Computing: Computer Technology as Social Organization" pp.1-90  Advances in Computers, vol. 21 (with W. Scacchi) NewYork, Academic Press, 1982. 

"Social Goals in Planning and Development" pp. 221-237 In Harry Otwayand Malcolm Peltu (eds.)  New Office Technologies:  Humanand Organization-al Aspects. Francis Pinter Publishers, London, (1983). 

"Printco" pp. 94-99 (with S. Iacono).  In Henry C. Lucas (ed.). A Casebook for Management Information Systems. New York: McGraw-Hill(1986). 

"Changing Office Technologies and the Transformation of  ClericalWork (with S. Iacono) (Chapter 4, pp. 53-75) In  R. Kraut (ed.) Computingand  the Trans-formation of Work. Lawrence Erlbaum (1987). 

"Defining the Boundaries of Computing Across Complex Organizations.pp. 307-362 In  R. Boland and  R. Hirschheim (eds.). CriticalIssues in Information Systems, John-Wiley. (1987).

"Why Organizations Adopt New Technologies." (with S. Iacono) In FredWilliams (ed.) Technology and Communication Behavior. Wadsworth Publishing Co. (1987).

 "Theoretical Perspectives in Social Analyses of Computerization" pp. 459-518 In Zenon Pylyshyn and Liam Bannon  (eds). Perspectiveson the Computer Revolution. Ablex Publishing Co. Norwood, N.J. (1989). 

"Occupational Power, Patterns of Desktop Computer Use, and Quality ofWorklife" (with  Suzanne Iacono, and Joey George).  In Kate M.Kaiser and Hans J. Oppeland (eds.) Desktop Information Technology: OrganizationalWorklife in the 1990s. Elesevier/-North Holland. Amsterdam, 1990.

"The Role of Training and Support in Desktop Computing"  (withJoey George and Suzanne Iacono). In  Kate M. Kaiser and Hans J. Oppeland(eds.).  Desktop Information Technology: Organizational Worklifein the 1990s. Elesevier/North Holland. Amsterdam, 1990. 

"The Emergence of Postsuburbia"  (with Mark Poster and SpencerOlin) pp. 1-30  In  Rob Kling, Mark  Poster and SpencerOlin (eds). Postsuburban California: The Transformation of Postwar OrangeCounty. University of California Press (1991). 

"The Structure of the Information Economy." (with  Clark Turner)pp. 92-141 In R. Kling, M. Poster and S. Olin  (eds).  PostSuburban California: The Transformation of Postwar Orange County. Universityof California Press (1991). 

"Computer Based Social Movements" (with S. Iacono) In Jacques Berleur,Andrew Clement, Richard Sizer, Diane Whitehouse (eds.)  The InformationSociety: Evolving Landscapes. Springer Verlag, (1991). 

"Adapting Survey Methods to Study the Social Consequences of Computer-ization"In  Kenneth L. Kraemer (ed.). The Information Systems ResearchChallenge: Survey Research Methods. Harvard Business School Press,1991.

"Behind the Terminal: The Critical Role of Computing InfrastructureIn Effective Information Systems' Development and Use." Chapter 10 (pp:153-201) in William Cotterman and James Senn (eds.) Challenges and Strategiesfor Research in Systems Development. New York, John Wiley. 1992.

"Massively  Parallel Computing and Information Capitalism" (withIsaac Scherson and Jonathan Allen). pp.  191-241  In  W.Daniel Hillis and James Bailey  (ed.) A New Era of Computing.Cambridge Ma: The MIT Press. 1992.

"The Social Design of Worklife With Computers and Networks: An OpenNatural Systems Perspective." Rob Kling and Tom Jewett. Advances inComputers, vol 39. Orlando, Fl:Academic Press, 1994. (pp. 239-293)

"Usability Versus Computability: Social Analyses by Computer Scientists."Informatics, Organization and Society, Savvas A. Katsikides (Editor). Vienna-Munich: Oldenbourg Verlag, Reihe OCG, Austrian ComputerSociety.  (1994) 

"The Mobilization of Support for Computerization: The Role  ofComputerization Movements" (with S. Iacono)  pp. 119-153 in Ecologiesof Knowledge: Work and Politics in Science and Technology. Susan LeighStar (ed). SUNY Press (1995). 

"Key Social Controversies About Computerization and Worklife." Readingsin Computer-Human Interaction:Towards the Year 2000. Ronald Baecker,Jonathan Grudin, William A.  Buxton, and Saul Greenberg (Eds). Morgan-Kaufman(1995). 

“Beyond the Edge: the Dynamism of Postsuburban Regions” (with Mark Posterand Spencer Olin) pp. vii-xx  in  Postsuburban California:The Transformation of Postwar Orange County, Rob Kling, Mark Poster and Spencer Olin (editors) University of California Press (paperbackedition, 1995).

"Information Entrepreneurialim Information Technologies and the ContinuingVulnerability to Privacy." (with Mark Ackerman and Jonathan P. Allen).in Rob Kling (Ed). Computerization and Controversy: Value Conflictsand Social Choices. (2nd edition.). San Diego, Academic Press (1996). 

"Computerization Movements and Tales of Technological Utopianism" (withSuzanne Iacono) in Rob Kling (Ed). Computerization and Controversy:Value Conflicts and Social Choices. (2nd edition.). San Diego, AcademicPress (1996). 

"Institutional Processes in the Diffusion, Use and Impacts of InformationTechnology." pp. 347-356 in : Russell Belk, Nikhilesh Dohlakia, and AlladiVenkatesh (eds). (1996). Consumption and Marketing: Macro Dimensions.South-Western-Publishing Co.

"Analyzing Visions of Electronic Publishing and Digital Libraries." (Rob Kling and Roberta Lamb) in Scholarly Publishing:  The ElectronicFrontier. Gregory B. Newby and Robin M. Peek (Eds.) Cambridge Ma: TheMIT Press. (1996).

"How the Marriage of Management and Computing Intensifies the Strugglefor Personal Privacy." (with Jonathan P. Allen).pp. 104-131 in  NewTechnology, Surveillance and Social Control  David Lyon and Elia Zureik(Eds). University of Minnesota Press. (1996)

"Organizational Dimensions of  Effective Digital Library Use."(with Lisa Covi)  in Kiesler, Sara (Ed.) 1997. The Culture of theInternet. Mahwah, NJ: Lawrence Erlbaum Associates 

"Coordination, Control, and the Intranet " in Kiesler, Sara (Ed.) 1997.TheCulture of the Internet. Mahwah, NJ: Lawrence Erlbaum Associates

"Reading 'All About' Computerization: How Genre Conventions Shape SocialAnalyses pp. 19-46 in Reinventing Technology, Rediscovering Community:Critical Explorations of Computing as a Social Practice Doug Schuler& Phil Agre (Eds). Norwood, NJ:, Ablex (1997)

"Content and Pedagogy in "Teaching About the Social Aspects of Computerization"in The Impact of Information Technology: From Practice to Curriculum.Y.J. Katz, D. Millin, and B. Offir (Eds). Chapman & Hall Pub Co. (1996 expected).

"Bits of Cities: How Utopian Visions Structure Social Power in PhysicalSpace  and  Cyberspace. Rob Kling and Roberta Lamb  in:UrbanPowers and Utopias in the World, the Emmanuel Eveno (eds.) PressesUniversitaires du Mirail, in the series "Villes et territoires" (Towns&  Territories).  (1997).

“Shift or Drift?: A Closer Look at University Decision-Making Concerningthe Transition from Paper to Digital Libraries.” Lisa Covi & Rob Kling.in Information Imagineering: Meeting at the Interface, Edited byMilton Wolf, Pat Ensor, and Mary Augusta Thomas. ALA Press. (1998).

“The Shaping of  Electronic Media in Supporting Scientific Communication:The Contribution of Social Informatics”. Rob Kling and Geoffrey McKim.in  Electronic communication and research in Europe. Ian Butterworthand Erich Neuhold (Eds.) European Commission.  http://academia.darmstadt.gmd.de/seeheim/thebook/index.html

"Can the ‘Next Generation Internet’ Effectively Support ‘Ordinary Citizens’?1999. The Information Society. 15(1):57-63

  "IT and Organizational Change in Digital Economies: A Socio-TechnicalApproach" by Kling, Rob & Roberta Lamb. Understanding the DigitalEconomy --Data, Tools and Research.  Brian Kahin and Erik Brynjolfsson(eds). The MIT Press. 2000

 “Computerization Movements: The Rise of the Internet and DistantForms of Work. Suzanne Iacono and Rob Kling.”  Pp 93-136  inJoAnneYates and John Van Maanen  (Eds.) ., Information Technology andOrganizational Transformation: History, Rhetoric, and Practice. Sage,2001

“Transforming Coordination: The Promise and Problems of InformationTechnology in Coordination. Rob Kling, Kenneth L. Kraemer, Jonathan P.Allen, Yannis Bakos, Vijay Gurbaxani and Margaret Elliott. in: CoordinationTheory and Collaboration Technology.  Tom Malone, Gary Olson,and John Smith (Eds). Mahwah, NJ: Lawrence Erlbaum. (2001).

"Students' Difficulties in a Web-Based Distance Education Course: AnEthnographic Study.” (with Noriko Hara). pp: 62-84. in Digital Academe:New Media and Institutions in Higher Education and Learning WilliamH. Dutton and Brian D. Loader (Eds.). London: Taylor & Francis/Routledge,2002

Critical Professional Discourses About Information and CommunicationsTechnologies and Social Life in the U.S.. pp: 1-20  in Klaus Brunnsteinand Jacques Berleur (Eds.): Human Choice and Computers: Issues of Choiceand Quality of Life in the Information Society. Kluwer Academic Publishers,2002.

“Group Behavior and Learning in Electronic Forums: A Socio-technicalApproach” Rob Kling and Christina Courtright. in Building Online Communitiesin the Service of Learning. Sasha Barab & Rob Kling (eds.). CambridgeUniversity Press. (written, book is in process)

“Electronic Journals, the Internet, and Scholarly Communication.” RobKling & Ewa Callahan. Annual Review of Information Science and Technology(ARIST), –(volume 37)  Blaise Cronin and Debora Shaw (Eds.) InformationToday, Inc. Medford, NJ  (in press)
 

Journal and Refereed Conference articles (selected)

 "A Paradigm for Reasoning by Analogy",  Artificial Intelligence, 2 (Winter, 1972):147--178. 
also in   Proceedings of the 2nd International  JointConference on Artificial Intelligence, London,
September, 1971.

 "Reasoning by Analogy as an Aid to Heuristic Theorem Proving", Proceedings of the IFIP Conference, Lubliana, Yugoslavia, September,1971.

 "Towards a Person-Centered Computer Technology",  Proceedings,1973 ACM National Conference, Atlanta, Georgia, August 1973.

 "Fuzzy PLANNER"  J. Cybernetics, 4(2) (April-June 1974):105-122. 

 "Computers and Social Power,"  Computers and Society, 5(3)(Fall 1974):-6-11.
also in   Ethical Issues in the Use of Computers, Johnson,Deborah G. and John W. Snapper (eds)
Wadsworth Publishing Co. 1985

 "A Problem-List of Issues Concerning Computers and Public Policy", McCracken, et. al (co-author)  Communications of the ACM,17(9)  (Sept. 1974):495-503. 

 "Future Cities Survey Research Design for Policy Analysis" (with Danziger, Dutton, Kraemer, and Mood)  Socioeconomic Planning Sciences, 10(5) (October 1976) 

 "EFTS: Social and Technical Issues"  Computers and Society, 7(3) (Fall 1976):3-10. 
also in Computers and Law Report 8(1)(February, 1977):317-335. 

 "A Survey of Local Government EDP Practices" (with Danziger, Dutton, King, and Kraemer)  Govern-mental Finance, 6(3)(August 1977):42-51. 

 "The Social Dynamics of Technical Innovation in the Computing World" (With Elihu Gerson)
 Symbolic Interaction, 1(1) (Fall 1977):132-146. 

 "The Organizational Context of User-Centered Software Design" MIS Quarterly, 1(4) (December
 1977):41 - 52.  also in:  Introduction to BusinessData Processing,  Harold Podell and Madeline Weiss
 (eds.)  Computer Society Press, Silver Springs  Md.1980. Software Development Environments,
 Anthony I. Wasserman (ed.) Computer Society Press, Silver SpringsMd. 1981 and Management
 Information Systems, (2nd. ed.), M.J. Riley (ed.),  SanFrancisco, Ca.:Holden-Day, 1981. 

 "Information Systems in Public Policy Making: Computer  Technologyand Organizational Arrangements"  Telecommunications Policy, 2(1)(March 1978):22-32. 

 "Electronic Funds Transfer Systems and Quality of Life"  Proceedings of the National Computer Conference, vol. 47:191-197. AFIPS Press, Montvale, N.J., 1978 

 "Patterns of Segmentation and Intersection in the Computing World" (with Elihu Gerson)  Symbolic Interaction, 1(2)(Spring1978):24-43. 

 "Automated Welfare Client-tracking and Service Integration: The Political Economy of Computing"  Communications of the ACM, 21(6)(June, 1978):484-493. 

 "Value Conflicts and Social Choice in Electronic Funds  TransferSystems Developments"  Communications of the ACM, 21(8)(August 1978):-642-657.   also in 
  Computers and Society,  11(3) (Summer 1981):23-39. and
  Information Technology: Social Issues, Ruth Finnegan,Graeme  Salaman, and Kenneth Thompson (eds.) London: Hoddard and Stoughton,1987.

 "Six Models for the Social Accountability of Computing" Informationand Privacy, 1(2)(December
 1978): also in  Computers and Society, 9(2)(Winter1978):8-18. 

 "Automated Information Systems as Social Resources in Policymaking" Proceedings 1978 National ACM Conference (December,  1978):666-674. 

 "The DoD Common High Order Programming Language Effort (DoD-1):What Will the Impacts Be?" (With Walter Scacchi) SIGPLAN Notices, 14(2)(Feb.1979):29-43. 

 "Alternative EFT Developments and Quality of Life" TelecommunicationsPolicy, 3(1)(March 1979):52-64. 

 "Recurrent Dilemmas of Routine Computer Use in Complex Organizations"(withWalter Scacchi)  Proc. National Computer Conference, vol. 48:107--115,AFIPS Press, Montvale, N.J., 1979. 

 "Introduction to the EFT Symposium"  Communications of theACM, 22(12)-(Dec. 1979). 

 "Passing the Digital Buck: Unresolved Value and Social  Issuesin EFT Developments" (with K. Lundegaard)  Society & Transactions, 17(2) (Jan/Feb 1980). Editor, special issue of  Society on TheSocial Accountability of Computing. January, 1980. 

 "Social Analyses of Computing: Theoretical Perspectives in Recent Empirical Research"  Computing Surveys, 12(1)(March1980):61-110.   also in Information Age, 4(1) (January1982):25-55.
 and translated into Greek for "Computer Pages" by A. Tsakiris(ISBN:960-7421-00-0; Athens, 1994).

 "Social Issues and Impacts of Computing: From Arena to Discipline"  Proc. Second Conference on Computers and Human Choice (Vienna, June 1979) Amsterdam, North Holland Publishing Co., 1980. 

 "Computer Abuse and Computer Crime as Organizational Activities"Computers and Law Journal, 2(2)(Spring 1980):403-427.  alsoin Information & Privacy 3(5)(September 1981).
Edited & revised for Computerization and Controversy (1991)as "When Organizations are Perpetrators: The Conditions of Computer Abuseand Computer Crime"

 "Models for the Social Accountability of Computing"  TelecommunicationsPolicy, 4(3) (Sept. 1980):166--182. 

 "Maintaining Equity in EFT Systems" (with John King andKenneth Kraemer)  Proc. Third International Conference on InformationSystems 1982.

 "Citizen Orientation of Automated Information Systems"  InformationAge, 4(4)(October 1982):215-2-23.

 "Value Conflicts in the Deployment of Computing Applications:Cases in Developed and Developing Countries"  TelecommunicationsPolicy, 7(1)(March 1983):12-34. Edited and revised for Computerizationand Controversy (1991)

 "Technology and Society: A Complex Marriage"  IEEE Spectrum,20(11) (November 1983):114. 

 "Incorporating Social Values in the Design of Computer-based Information Systems."  Information Resources Management, 1(3)(November 1983):24-27. 

 "Value Conflicts in Public Computing Developments"  InformationSociety, 3(1)(19-84): 1-38. 

 "Office Routine: The Automated Pink Collar" (with S. Iacono) IEEESpectrum, 21(6) (June 1984):73-76. 

 "Assimilating Social Values in Computer-based Technologies" Telecomunications Policy, (June 1984): 127-147. 

 "The Politics of Efficiency: The Mobilization of Computingin Complex Organizations"  Proc. Fifth International Conferenceon Information Systems. Tucson, Arizona. (November 1984).

 "The Control of Information Systems Development After Implementation"(with S. Iacono)  Communications of the ACM, 27(12) (December1984) 1218-1226.

 "Computing as an Occasion for Social Control"(with S. Iacono)Journalof Social Issues, 40(3)
 (1984):77--96. 

 "Computerization as an Ongoing Social and Political Process" Proceedings of Conference on Development and Use of Computer-based Systemsand Tools. Aarhus Denmark. August 1985. Part II:309-328.

 "The Political Character of Computerization in Service Organizations:Citizen's Interests or Bureaucratic Control" (with K.  Kraemer) Computersand the Social Sciences  1(2)(April/June 1985):77-90.

 "The New Wave of Academic Computing." in  Outlook, v19(1,2) (Spring/Summer 19-86):8--14. 
also in  SIGUCC Newsletter, 16(4)(Winter 1986): 16-21. 
 Editor, special issue of  The Information Society on Democracy in an Information Society.  4(1/2), 1986. 

 "The Struggle for Democracy in an Information Society" The InformationSociety  4(1/2)-(19-86):1-7. 

 "The Mobilization of Support for Computerization: The Role of Computerization Movements" (with S. Iacono)  Social Problems,35(3)(June 1988):226-243. 
also as Computerization Movements Chapter 19, pp 213-236  Computers,Ethics and Society, David
Ermann, Mary Williams & Claudio Guitierrez (ed.) Oxford UniversityPress, (1990). 

 "Computer Systems as Institutions: Social Dimensions of Computingin Organizations" pp:101-110, Proceedings of the 9th Annual Conferenceon Information Systems, Minneapolis, MN, December 1988.

 "Desktop Computerization and the Organization of Work." (with Suzanne Iacono) in Technologies de l'Information et Societie 1(1)(1988):57-90. 
also in Computers in the Human Context: Information  Technology,Productivity, and People, Tom Forester (ed.) pp. 335-356. Oxford UK:Basil Blackwell and Cambridge, MA:The MIT Press,  1989. 

 "The Institutional Character of Computerized Information Systems"(with S. Iacono) Office: Technology and People. 5 1 (1989):7-28.

 "Implementing Desktop Computing, Infrastructure, and Qualityof Worklife."  (with Stephen J. Lepore, Suzanne Iacono, and JoeyGeorge).  Proceedings of the 10th Annual Conference on InformationSystems, Boston MA, December 1989.

 "Making the Computer Revolution" (with S. Iacono) Journal ofComputing and Society. 1(1) (1990):43-58.
 Also in Computerization and Controversy (1991)

 "The Work Group Manager's Role in Developing Computing Infra-structure.(with Tom Jewett).  Proceedings of the 5th Conference on OfficeInformation Systems, Cambridge MA, April 1990.

 "Reading 'All About' Computerization: How Genre Conventions ShapeSocial Analyses" in Directions in Advanced Computer Systems, 1990.

 "Computerization, Social Transformations, and Quality of Life"Proceedings of the ACM Conference on Computers and the Quality of Life.Washington, DC. September, 1990.

 "Desktop Computerization as a Continuing Process" (withMary Zmuidzinas and Joey George). Proceedings of the 11th Annual Conferenceon Information Systems, Copenhagen, December 1990.

 "More Information, Better Jobs?: Occupational Stratification andLabor Market Segmentation in the United States' Information Labor Force."TheInformation Society 7(2) (1990):77-107.

 "Computerization and Social Transformations" Science, Technologyand Human Values. 16 (3)(Summer 1991):342-367.

 "Reply to Woolgar and Grint: A Preview"  Science, Technologyand Human Values. 16 (3)(Summer 1991):379-381.

 "The Dynamics of Computerization in a Social Science ResearchTeam: A Case Study of Infrastructure, Strategies, and Skills" (with TomJewett). Social Science Computer Review. 9(2)(Summer 1991):246-275.

 Control Over Desktop Computing, Infrastructure, and Quality ofWork Life.  (with Stephen J. Lepore, Suzanne Iacono, and Joey George).J.Information Technology Management II(2)(1991):1-14

 "Cooperation, Coordination and Control in Computer-Supported Work."Communicationsof the ACM 34(12)-(-Dec-ember 1991):83-88.

 "Audiences, Narratives and Human Values in Social Studies of Science."Science, Technology and Human Values. 17(3) (Summer 1992):349-365.

 "When Guns Smash Bone: Can Social Technical Systems Be Reducedto Social Relationships"? Science, Technology and Human Values. 17(3)(Summer 1992):381-385.

 "How Coordination Processes Influence CIM Development" (with WernerBeuschel)  Brödner, P. and W. Karwowski (eds.): Ergonomcsof Hybrid Autoated Systems - III. Proceedings of the 3rd InternationalConf. on Human Aspects of Advanced Manufacturing and Hybrid Automation,August 26-28 1992, Gelsenkirchen, Germany.

 "Information Systems in Manufacturing Coordination: Economic andSocial Perspectives" (with  Kenneth L. Kraemer, Jonathan Allen, YannisBakos, Vijay Gurbaxani, and John King). Proceedings of the InternationalConference on Information Systems. Dallas TX, Dec. 1992.

 "Studies of Computerization in Social Life: How Genre ConventionsShape Our Discourse."  Technologies de l'Information et Societie4(2)(1992):205-237.

 "Controversies About Computerization and the Character of WhiteCollar Worklife." (with C. Dunlop)  The Information Society. 9(1)(Jan-Feb, 1993):1-29. Also in Automatica Y Informatica. 25(#3/#4)(1992):16-30.

 "Organizational Analysis in Computer Science." The InformationSociety. 9(2) (Mar-May, 1993):71-87
also pp. 18-37  in: Social Issues in Computing: Putting Computersin Their Place, Thomas Finholt and Charles Huff (Ed.). McGraw Hill,1994-. 

 "Computerization and Workplace Transformations" (with Werner Beuschel).pp:395-399.  Work with Dislay Units '92 :  Selected Proceedingsof the Third International Scientific Conference on Work With Display Units,Berlin German, Sept 1-4, 1992. New York:North Holland  1993.

 "Designing Effective Computing Systems in a Web of Social andTechnical Relations" Human Computer Interaction  9(1)(1994):86-90.

 "Introduction to the Special TOIS Issue on Social Science Perspectiveson Information Systems." ACM Transactions on Information Systems. (July1994). (Special Issue editor)

 "Digital Library Design for Organizational Usability" (with MargaretElliott). pp:146-155,  Proc. Digital Libraries '94 Conference. (June19-21, 1994 College Station Texas). John L. Schnase, John J. Leggett, RichardK. Furuta, and Ted Metcalfe. (Conference Proceedings also published electronicallyon the World Wide Web URL: http//atgl.WU-S-T-L-.e-du/DL9-4.)

 "Reading 'All About' Computerization: How Genre Conventions ShapeSocial Analyses" The Information Society 10(3)(1994):147-172.

 "Technology, Ideology and Social Transformation: The Case of Computingand Work Organization"  (M. Zmuidzinas and Rob Kling) Revue' Internationalde Sociologie #2-3(1994):28-56.

 "How Do Office Workers Learn about Computing?." (with Joey F.George and Suzanne Iacono) Information Technology and People  (1994)6(4)249-269.

 "Controversies About Electronic Journals and Scholarly Communication:An Introduction." The Information Society. 11(4)(1995):243-246.

 " Learning in Context: Extensively computerized work groups ascommunities-of-practice. (with George, J.F. and  Iacono, S. Accounting,Management and Information Technology. 5(3/4)(1995), 185-202.

 "Electronic Journals and Legitimate Media  in the Systemsof Scholarly Communication." (with Lisa Covi). The Information Society.11(4)(1995):261-271. 

 "Organizational Dimensions of  Effective Digital LibraryUse: Closed Rational and Open Natural Systems Models." (Lisa Covi and RobKling) Journal of  American Society of Information Science. 47(9)(Sept.1996):672-689

 "Boutique and Mass Media Markets: Intermediation,  and theCosts of  On-Line Services." The Communication Review. (1996).

 "Synergies and Competition Between Life in Cyberspace and Face-to-faceCommunities." Social Science Computer Review. 1996 Spring, 14(1):50-54. 

"Being read in Cyberspace: Boutique and Mass Media Markets, Intermediation,and the Costs of On-Line Services"Communication Review 1(3).(1996).

 “The Internet for Sociologists” Contemporary Sociology. 26(4)(July,1997):434-444

 "Organizational Usability of Digital Libraries:  Case Studyof Legal Research in Civil and Criminal Courts." (with Margaret Elliott). JASIS 48(9) (Sept 1997):1023-1035. 

 “Social Informatics in Information Science: An Introduction.”1998.  Rob Kling, Howard Rosenbaum, and Carol Hert]. JASIS 49 (12)(Oct 1998):1047-52

 “A brief introduction to social informatics.” Canadian Journal-of-Informationand Library Science.23 (1/2) Apr-Jul 1998, pp.50-85

“What is Social Informatics and Why Does it Matter?”  1999. D-LibMagazine (5:1) http://www.dlib.org:80/dlib/january99/kling/01kling.html 

“Assessing Anonymous Communication on the Internet:  Policy Deliberations”(with Ya-ching Lee, Al Teich, Mark S. Frankel).  The InformationSociety 15(2) (1999):71-77

“Anonymous Communication Policies for The Internet: Results And RecommendationsOf The AAAS Conference.” (with Al Teich, Mark S. Frankel, and Ya-ChingLee). The Information Society 15(2) (April-June)(1999):79-90

 “Scholarly Communication and the Continuum of Electronic Publishing.(with Geoffrey McKim): Journal of the American Society for InformationScience. 50(10):890-906. 

 “From Retrieval to Communication: The Development, Use and Consequencesof Digital Documentary Systems. Rob Kling & Holly Crawford. Journalof the American Society for Information Science. 50(12)(October 1999):1123-1124.

 Students' Frustrations with a Web-Based Distance Education Course.1999.  Noriko Hara and Rob Kling. First Monday.  4(12)(December)at http://www.firstmonday.dk/issues/issue4_12/index.html

 “Learning about Information Technologies and Social Change: The Contribution of Social Informatics.” 2000.  The Information Society 16(3): 217-232 

Students' Distress with a Web-Based Distance Education Course. (2000). Noriko Hara and Rob Kling. Information, Communication & Society3(4): 557-579

Social Informatics:  A New Perspective on Social Research aboutInformation and Communication Technologies Prometheus.  18(3):245-264,2000

"Not Just A Matter Of Time: Field Differences And The Shaping Of ElectronicMedia In Supporting Scientific Communication”  (2000). (with GeoffMcKim)  Journal of the American Society for Information Science(Volume51, Number 14): 1306-1320.

"The Internet and the Strategic Reconfiguration of Libraries." (2001)LibraryAdministration and Management. 15(3)(Summer 2001):16-23. 

“Locally Controlled Scholarly Publishing via the Internet: The GuildModel” Rob Kling, Lisa Spector & Geoff McKim (2002). Journal ofElectronic Publishing (JEP). August issue.

“A Bit More to IT: Scholarly Communication Forums as Socio-TechnicalInteraction Networks“ (Rob Kling and Geoff McKim): Journal of the AmericanSociety for Information Science (2002) Novemeber issue.

“The Real Stakes of Virtual Publishing: The Transformation of E-BioSciinto PubMed Central.” (Rob Kling,  Joanna Fortuna, and Adam King)(under review).
 

 Book Reviews

 Routine Decision-making: The Future of Bureaucracy by MichaelInbar. in  Knowledge 3(2)(Dec-ember 1981):279-283. 

The Rise of the Computer State by David Burnham. in  Society22(2)(Jan/Feb 1985):88--90. 

 Beyond Mechanization: Work and Technology in a Post-IndustrialAge by Larry Hirschhorn. in  Science Vol. 230, No. 4729(Nov 29, 1985): 1031-1032.

 High Tech Society: The Story of the Information TechnologyRevolution by Tom Forester. in The New York Times Book Review. September 27, 1987:43 

Connections by Lee Sproull and Sara Kiesler.  The InformationSociety. 9(2) (Mar-May, 1993). Also in SIGOIS Bulliten (April 1993):27-29.(with Lisa Covi)

Before the Computer: IBM, NCR, Burroughs, and Remington Rand Andthe Industry They Created, 1865-1956. by James Cortada. in ContemporarySociology, 1994. (with Roberta Lamb). 

The Electronic Eye: The Rise of the Surveillance Society by DavidLyon. Contemporary Sociology  (July, 1995) 24(4):398-399

Does Technology Drive History?: The Dilemma of Technological Determinismby Merritt Roe Smith and Leo Marx (Eds). Information and Management.32(3) (May 1996):392-393

Computers, Ethics, and Social Values. In Deborah G. Johnson andHelen Nissenbaum (eds). for Minds and Machines: Journal of ArtificialIntelligence, Philosophy and Cognitive Science. 1997.

Trapped in the Net: The Unanticipated Consequences of Computerizationby Gene I. Rochlin. American Journal of Sociology. (July 1998).

 Valuing Technology:  Organizations, Culture, and ChangebyJanice McLaughlin, Paul Rosen, David Skinner, and Andrew Webster. London:Routledge, 2001 American Journal of Sociology. (2002)

 The Internet Galaxy : Reflections on the Internet, Business,and Society by Manuel Castells Oxford Univ Press  Academe (July-August,2002)
 

 Other Publications

 Computers, Society, and Law: The Role of Legal Education, ed.by Joseph E. Leininger and Bruce Gilchrist. AFIPS Press, Montvale, NewJersey. 1973. (Contributor)

 "Notes on the Social Impacts of AI,"  SIGART Newsletter,(October 1973) No. 42:35-40.

 "Humanizing Information Systems: A Report from Stanley House"T. Sterling et.al.  Communications of the ACM 17:11 (Nov.1974):609--612.(Contributor)

 "Computers and Social Power." Computers and Society, 5(3)(Fall 1974):-6-11.

 "Taxonomy on Social Issues and Impacts of Computing" in Taxonomyfor Computer Science (ed. by) Anthony Ralston (ed.) Montvale, N.J.:AFIPSPress, 1980. (Contributor)

 "Three Syllabi for Upper Division Undergraduate Courses on theSocial  Issues and Impacts of Computing." Computers and Society12(4)(Fall  1982):16-25. 

 "Computing for our Future in a Social World" Communicationsof the ACM, 36(2)(February 1993):15-17. Also in Impact! (April 1993):24-26.

 "Fair Information Practices with Computer Supported CooperativeWork." SIGOIS  Bulletin (July 1993):
 28-31.

 "Organizational Informatics and Computer Science." Bulletinof the American Society for Information Science.  19(5):(June/July1993):11-18. 

 "SIGCAS' Crisis and Its Role in Advancing Social Analysis" Computersand Society 24(1)(March 1994):10-18. 

 “Organizational Analysis and Organizational Informatics in ComputerScience “ 1995. pp. 267-278 In Allen Kent and James G. Williams. (eds).Encyclopedia of Computer Science and Technology. Vol. 33. New York:Marcel Dekker.

 "Constructing an Analytical Anthology" Computers and Society24(1)(March 1994):28-32. 

 "Digital Library Design for Organizational Usability." SIGOISBulletin 15(2), p. 59 (1994) 

 "Beyond Philia and Phobia: Research on the Psychological Impactof Technology" Computers and Society 24(1)(March 1994):7-8. 

 "Digital Library Use in Social Context" SIGOIS Bulletin 16(2)(December1995):17-18.

 “Human Centered Systems in the Perspective of  Organizationaland Social Informatics” Chapter 5 of  Human Center Systems. Forthe National Science Foundation. Thomas Huang and James Flanigan (Editors).1997. (Co-authored with Leigh Star)

 “Human Centered Systems in the Perspective of  Organizationaland Social Informatics” Rob Kling and Susan Leigh Star Computers andSociety 28(1)(March 1998):22-29.

“What is Social Informatics and Why Does it Matter?” D-Lib Magazine.January, 1999

“Post-Suburbia Defies Tidy Mapping.” Newsday (Nov 24, 1999). pp A47-A48

“Social Informatics” in  Encyclopedia of Library and InformationScience   Marcel Dekker. (in press)
 

Published Abstracts 

 "The Social Dimensions of Computerization" Plenary Lecture. Abstractin Proc. 6th Annual Conference of the ACM  Special Interest Groupon Computer-Human Interaction. Toronto. April 1987. 

Dissertation

 "Reasoning by Analogy and Heuristic Problem Solving: A Case Study"Supervised by Professor Edward Feigenbaum and published as Stanford ArtificialIntelligence Report #147; August, 1971. 

 Unpublished Technical  Reports

 University of California, Irvine:

 "Social Choice and Unresolved Technical Problems in ElectronicsFunds  Transfer Systems" (June, 1977) ICS TR #103 

 "The Use and Impacts of Automated Document Preparation: An Empirical Assessment" (with J. Giordano) (May, 1978) ICS TR #122 

 "The Role of Computing in White Collar Work" (May, 1978) PPROWP-78-64 

 "The Impacts of Computing on the Work of Managers, Data Analysts,and  Clerks" (November 1978) PPRO WP-78-64. 

 "The Political Character of Computing Developments: Citizen's Interests and Government Services" (with Kenneth Kraemer) (May 1981). 

 "Maintaining Social Equity in the Use of Electronic Funds Transfer" (with Kenneth Kraemer and John King) PPRO Working Paper WP179. 

 "Value Conflicts in the Deployment of Computing Applications:Cases  in Developed and Developing Countries" PPRO Working Paper WP189. 

 "Value Conflicts in Public Oriented Computing Developments." PPRO Working Paper WP194. 
 

 Artificial Intelligence Center, Stanford Research Institute:

  "The Study of Automatic Theorem Proving Programs" (with R. Yatesand  B. Raphael) (1972) 

 "The PDP-10 LISP Trace Package" (1970)

 "Design Implications of Resolution Strategies" (1970)

 "The QA3.5 User's Manual" (with T. Garvey) (1970)

 "Generating Deviant Sentences with a Transformational Grammar"(1968)

 "Analogy and Representation" (1966)